How we can help
Incidents
If you’re experiencing issues with product functionality, the Customer Support team is here to help. From products that are not working as expected to suspected bugs in a program or service, we’ll work to make sure your experience with our software is as easy and stress-free as possible.
How to Contact Customer Support
Whether you contact PriceEdge Support by phone, email or the customer portal, you can be sure that your request will be logged and assigned to a support representative on the spot.
Once logged and assigned, a Customer Support representative will also reach out to you to confirm the issue and collect any necessary information to help troubleshoot the problem.
Change Requests
Whether your project requires a change request, or you need to tweak your existing setup, we can help you through the process with a Change Request Ticket (CRT).
Through a CRT, you can configure enhancements to better adapt to business process changes, receive expert support for customized scripts, interfaces and configurations, and get ad hoc recommendations, all unique made for you and your business. No two situations are the same, and our skilled experts are here to make sure every CRT is handled in the best possible way.
